隱私政策

SERVIER HONG KONG LIMITED (“SERVIER” or “We”), Head office: Flat 08-09, 43/F, Time Square Tower 1, 1 Matheson Street, Causeway Bay, Hong Kong, registered under business registration number: 05739442. This Privacy Policy describes how we use and disclose the personal data we collect from you through Our Site, and the choices you have about how we hold and use your personal data and how we respect your privacy rights.

We respect the privacy of everyone who uses the website (hereinafter referred to as “Our Site”) and only collect and use personal data in ways that are described here, and in a manner that is compatible with our obligations and your rights under the law. We are committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong)(“PDPO”) with respect to the management of personal information. We are equally committed to ensuring that all our employees and agents uphold these obligations. We pledge to comply with the requirements of the PDPO. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality. This Privacy Policy only applies to your use of Our Site.

1. What data do we collect?

We may collect some or all of the following personal data from users of Our Site. The fields with an asterisk are required:

• Data that you give to us through your use of the Contact space of Our Site that we need to reply to you: last name, first name, email address, telephone number, postal address.
• Data that you spontaneously communicate to us.
• Data that we collect automatically for statistical purposes using cookies: pages visited, dates and times of access, preferred content, operating system, type of browser used, type of hardware used, etc. It must be noted that our statistics cookies do not allow the personal identification of a natural person. We may collect information about your use of Our Site through cookies, and we will only be able to link this information to you personally if you have provided us personally identifying information while using our website. We may use the data we obtain through the use of cookies:
  • to customize your website experience by anticipating the information and services that may be of interest to you;
  • to improve the functioning of our website by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand; and
  • for our business purposes, including operation of our website, as well as research and product analyses to help us better market our products.

You can set your browser to notify you when you receive a cookie, this will enable you to decide if you want to accept it or not. You can also refuse cookies altogether. However, if you do not accept our cookies, you may not be able to use all functionalities of Our Site.

In accordance with the applicable data privacy laws and regulations, “personal data” means any information that can identify you directly or indirectly.

2. How do we use your data?

Our use of your personal data must always have a lawful basis and used for a specific purpose.

Here, your personal data may be used for the following purposes:

• To respond to requests or questions by Users and monitor them, based on our legitimate interests (which are to provide you with adequate assistance).
• To process pharmacovigilance case reports regarding our products or services based on our legal obligations.
• To comply with the legal and regulatory obligations applicable to SERVIER,based on our legal obligations.
• To process suspected counterfeiting declarations on our products/services, based on our legitimate interests (which are to efficiently protect our products/services).
• [To create aggregate data that will be used to improve our products and analyses that may help us to enhance our services. Such aggregate data may, in some instances, be derived from a combination of personal data you choose to provide on Our Site with that from other website users.
• To personalize your experience.
• To maintain our websites, including for security purposes.

We will not provide your personal data to third parties for direct marketing or other unrelated purposes without your consent.

We do not further process the data in a manner that is incompatible with the purposes described above.

3. What are your rights?

Pursuant to PDPO, if applicable, you have the right to request:

1. the access and obtain information about your personal data;
2. the update/correct your personal data;
3. the deletion of your personal data;
4. [a right to data portability in relation to your personal data];
5. restrict or object to the processing of your personal data, and/or
6. withdraw your consent at any time,

by contacting the SERVIER Data Protection Officer (DPO):

• by email, at the following address: dataprivacy-hong-kong@servier.com
• or by mail, at the following address:

SERVIER HONG KONG LIMITED

Flat 08-09, 43/F, Time Square Tower 1, 1 Matheson Street, Causeway Bay, Hong Kong

If you have questions regarding this Privacy Policy and/or how we use your personal data, please also contact the SERVIER Data Protection Officer with the addresses above.

You may request the deletion of your personal data but SERVIER might have a legal obligation to maintain such data, so these requests might not always be fulfilled.

Should you have any cause for complaint regarding our use of your personal data, you have the right to lodge a complaint with the competent data protection authority of Hong Kong.

4. How long do we keep your personal data?

Your personal data collected by SERVIER are kept in a form that permits your identification for no longer than is necessary for the purposes for which the personal data are processed. More specifically:

• Personal data collected to respond to requests by users and to monitor them are kept:
  • for the management of medical information and product quality claims: 10 years starting from the day we receive the request;
  • for scientific medical liaison with healthcare professionals: 5 years after their last interaction with SERVIER;
  • for communication and relationship management and promotional activities (contacts with healthcare professionals): 5 years after their last interaction with SERVIER;
  • for any other type of correspondence: 13 months starting from the day we receive the request.
• Personal data collected for pharmacovigilance activities are kept for 30 years after the relevant marketing authorisation has ceased to exist; the data are then deleted or archived in an anonymised form, unless otherwise envisaged by mandatory local regulations;
• Personal data collected to comply with our legal and regulatory obligations (including transparency management) are kept, archived and destroyed in accordance with applicable laws and regulations;
• Personal data collected to process suspected counterfeiting declarations on our products / services are kept for 5 years starting from the day we collect them; and if applicable, during the duration of the litigation.

5. How do we safeguard your personal data?

We have put in place appropriate and commercially reasonable technical and organisational security measures to store your personal data that we collect and keep confidential and to protect them against unauthorised or unlawful disclosure or access, accidental loss, destruction, alteration or damage taking into consideration the state of art of technology and the cost of implementation.

6. Do we share your personal data?

Your personal data processed by SERVIERwill only be accessible by a limited list of recipients on a need to know basis or where required by law, including but not limited to:

• The departments and personnel of SERVIER and other legal entities of the Servier Group with a need to know.
• The suppliers and service providers of SERVIER, particularly those responsible for hosting the Site, who may be called upon to access the personal data of users for purposes strictly necessary for their work.
• The competent authorities such as health authorities in accordance with applicable laws and regulations.

As SERVIER is part of an international group with subsidiaries, partners and sub-contractors located in many countries around the world, your personal data may be transferred for the needs of the above purposes to other organisations, including SERVIER subsidiaries, located outside your country. Certain recipient countries may not be considered to offer a level of protection equivalent to that of the country in which SERVIER is located.

The above third parties are contractually obliged to protect the confidentiality and security of your personal data in compliance with applicable law. If we transfer your personal data to the above third parties, we will take all necessary measures to safeguard the security of your personal data by (i) applying the level of protection required under the local data protection/privacy laws applicable, and (ii) acting in accordance with our policies and standards.

This Privacy Policy may be revised periodically. We reserve the right to change this Privacy Policy without prior notification. Any changes made to this Privacy Policy are deemed effective immediately upon posting on the website and continuous usage of the website shall be deemed acceptance of such changes. We recommend that you visit the Privacy Policy page whenever you visit this website for the latest version of the statement.